30 day money back guarantee

Available online (www.equine-america.com) and in-store (selected retailers only)

We are confident that you will love our products as much as we do, but if for any reason you are not 100% happy, rest assured that we offer a 30 day money back guarantee on nearly everything - 30-60 day sizes only. Simply let us know within 30 days, return any unused product directly to us along with the original proof of purchase and we’ll refund the purchase price. That’s it! No catches and no small print. 

Terms & Conditions

  • Selected retailers only.  Available on purchases made in-store at selected approved retailers only and on our own websites  - www.equine-america.com and www.equine-america.co.uk
  • You may request a refund on your first purchase of the smallest non-sample size of that product. 

Returns Process:
Returns must come direct to us at Equine America and NOT returned to the store.
Email us at info@equine-america.com before the end of the 30th day from when you purchased the product. Send the pot and any unused product, along with your original proof of purchase, including details of the store you purchased from, to

Equine-America EU B.V., Lage Dijk 11, Helmond 5705BX, The Netherlands

  • We must receive all returns by the end of the 35th day after purchase.
  • Postage is at your own cost and we suggest you obtain a proof of posting.
  • The Moneyback offer is only available once per person, household, email address, payment method or IP address for each product.
  • Refunds will be provided within 14 working days (often much sooner).